innoAura offers free returns on all products purchased on www.innoaura.com within 30 days!
At innoAura we work hard to make sure you have a great shopping experience with us. However, if you are unsatisfied for any reason, you may return the item within 30 days(as long as it is new, undamaged, and unaltered).
How do I request a return?
Since we sell through the Amazon platform, the return/refund policy is subject to Amazon. Apply for return/refund in the Amazon back office, according to the platform operation guidelines.
For most Amazon Global Store returns, you will be provided with a pre-paid UPS return label which allows you to return the item(s) to any UPS drop-off point located across the US. You can find your most convenient UPS location using the following link:
https://www.ups.com/dropoff/?loc=en_US
For returns or other questions, please contact our customer service team at innoauramkt@gmail.com.
Refunds
Returns are issued once a return package is scanned by a mail carrier. It may take 5 days for the refund to be processed and 3-5 business days for the refund amount to show up in your account.
When you return an item, your refund amount and refund method may vary. Check the payment method refunded and the status of your refund in Your Orders.
How Long Do Refunds Take?
When returning an item, you have the option to choose your preferred refund method in the Online Returns Center.
After the carrier receives your item, it can take up to two weeks for us to receive and process your return. We typically process returns within 3-5 business days after the carrier delivers the item to our Returns Center. When we complete processing your return, we issue a refund to the selected payment method.
Instant Refunds
If you want to use your refund without waiting for us to process your return, you can select the Instant Refund option, if available. Instant refunds are either refunded to your credit card or issued as an Amazon.com Gift Card balance. You'll still need to return your items within 30 days.
If you do not receive a refund after 14 business days, please contact us at innoauramkt@gmail.com.
